Izvestiya of Saratov University.

Philosophy. Psychology. Pedagogy

ISSN 1819-7671 (Print)
ISSN 2542-1948 (Online)

Full text:
(downloads: 22)
Article type: 

Modern Problems of Quality Management Systems Functioning in Higher Education Institutions

Venig Sergey Borisovich, Saratov State University
Voroshilov Sergey Aleksandrovich, Saratov State University
Dubovskaya Ekaterina Nikolaevna, Saratov State University

The article is devoted to the relevance of the quality management system availability in higher educational institutions. The authors consider the issues connected with the influence of higher education institution positioning in the educational system on the set of basic processes. Connection of the purpose of strategic development of a higher educational institution with a set of processes of its activity is emphasized. The procedure of processes selection, their descriptions, productivity indicators, and expansion dynamics of a quality management system certification field is submitted. One of the ways of documentary information management is shown on the example of Saratov State University. Principles of creation of documentary information control system and its classifications are discussed. Elements of the documentation control system of the higher educational institution, its classification, and basics of grouping and document designation by distinctive features are given. Importance of personnel training for ensuring efficiency and effectiveness of the quality management system is emphasized. The principles of the choice of training directions for various categories of personnel are described. The structure of two programs of professional skill improvement on the documentation management and internal audit of the quality management system is presented as an example.


1. GOST R ISO 9001-2001. Sistema menedzhmenta kachestva. Trebovaniya [State Standart 9001-2001. Quality management system. Requirements]. Moscow, 2001. 27 p. (in Russian).

2. GOST R ISO 9004-2001. Sistema menedzhmenta kachestva. Rekomendacii po uluchsheniyu [Quality management system. Recommendations for improvement]. Moscow, 2001. 54 p. (in Russian).

3. Azar’eva V. V., Kruglov V. I., Puzankov D. V., Sobolev V. S., Solov'ev V. P., Stepanov I. V., Stepanov S. A., Yaschenko V. V. Metodicheskie rekomendacii po vnedreniyu tipovoj modeli sistemy kachestva obrazovatel‘nogo uchrezhdeniya [Methodological Recommendations for the Implementation of a Standard Model of the Quality System of an Educational Institution]. St. Petersburg, 2006. 408 p. (in Russian).

4. Listopadova E.V. Quality Management System in Higher Educational Institutions: on the History of the Issue. European Social Science Journal, 2012, no. 12-1 (28), pp. 104-109 (in Russian).

5. Nazarova S. I. Formation of the Quality Management System of Education in Higher Education. Chelovek i obrazovanie [Person and Education], 2014, no. 2 (39), pp. 96-100 (in Russian).

6. Chumachenko A. N., Venig S. B., Voroshilov S. A., Elina E. G., Zaharova T. G. The Focus of the QMS: the Experience of Saratov State University. Standarty i kachestvo [Standards and quality], 2015, no. 11 (941), pp. 40-41 (in Russian).

7. Ananchenko I. V. Quality policy and objectives: does the University need them? Ehkonomist goda 2016 sbornik statej III Mezhduna-rodnogo nauchno-prakticheskogo konkursa [Economist of the year 2016 proceedings of III of the International Scientifi c and Practical Competition], 2016, pp. 55-58 (in Russian).

8. Serebrennikov S. S., Haritonov S. S., Borodulin A. L. Industry 4.0: a Reboot of University Education. Standarty i kachestvo [Standards and Quality], 2018, no. 10, pp. 88-90 (in Russian).

9. Venig S. B., Vinokurova S. A. Analysis of the Requirements of Stakeholders in Education to Ensure its Quality. Vektor nauki Tol’yattinskogo gos. un-ta [Vector of Science of the Tolyatti State University], 2011, no. 4 (18), pp. 500-502 (in Russian).

10. GOST R ISO 9000-2015. Sistemy menedzhmenta kachestva. Osnovnye polozheniya i slovar’ [Quality Management System. Basic Provisions and Dictionary]. Moscow, 2015. 23 p. (in Russian).

11. GOST R ISO 9000-2015. Sistemy menedzhmenta kachestva. Trebovaniya [Quality Management System]. Мoscow, 2015. 23 p. (in Russian).